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Application Analyst

Employment Status
Permanent Full-Time
Location
Toronto, ON
Department
IT – Application Support
Reporting To
VP, Platoform Management & Application Support
Job Id
ITAS - 020
Job Level
L4
Seniority Level
Associate
Position Overview

The primary responsibility of the role is providing support to users on Richardson Wealth platforms with a primary focus on Broadridge Dataphile, Fidelity Unifide, and Croesus applications. The role will consist of Level 2/3 type of support with opportunities to also participate in projects and initiatives ensuring the successful transition of change into the production environment.

Duties & Responsibilities
  • Using business application knowledge and technical skills perform initial triaging/diagnosis and coordinate root cause analysis and problem prevention efforts with subject-matter experts and vendors
  • Work with a variety of different stakeholders adapting communication based off audience
  • Apply subject matter knowledge to business issues and is regarded as a subject matter expert of business’ application systems
  • Actively participate and take ownership of assigned tasks for projects and iniatives.
  • Create and maintain system support guides and document processes for all systems supported by the Application Support team
  • Actively cross-train and share knowledge with team members
  • Analyze and identify trends related to application support and incident management
  • Some after hours and weekend support may be required
Skills & Qualifications
  • 1 to 3 years experience in application support preferred
  • Experience working with Dataphile (or similar financial back office systems)
  • Experience and/or knowledge of operations processing, G/L, and Performance calculations
  • Knowledge of Wealth Management Industry
  • Proficient in MS Office (including O365)
  • Knowledge of SQL and ability to build queries preferred
  • Proven analytical and problem-solving ability.
  • Strong written and oral communication skills – must be able to communicate with both the business stakeholders and technical support team
  • Ability to be flexible and manage time when there are competing priorities
  • Displays passion and an appropriate sense of urgency in executing on responsibilities
Education
  • Post Secondary degree/diploma preferably in business
  • Canadian Securites Coure (CSC) an asset, but not required
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