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Assistant (Transition Support, Temporary)

Employment Status
Temporary, Full-Time
Location
Kitchener, ON
Department
Retail
Reporting To
Branch Management & Investment Advisor Team
Job Id
KIT - 005
Job Level
L3
Seniority Level
Associate
Position Overview

The incumbent of this position will support the planning and execution of new Advisor transitions on a national scope. They will support the team with the transition process and ensuring advisor arrival readiness. This is a temporary full time position.

Duties & Responsibilities
  • Organize Due Diligence and Registration documentation for license transfer process
  • Coordinate the licensing documentation between the new team and the Registrations department to ensure activation upon hire
  • Provide on-site support at all transitions to assit with client communications, documentation preparation and training
  • Liaise with Branch Administrators to coordinate technology and on-site requirements for all new recruits and their team members
  • Liaise with the IT group to ensure set-up upon team’s arrival and to manage any technology issues that may arise during transition
  • Communicate with the Operations department to ensure processes and team and client inquiries addressed quickly
  • Assist Advisor teams with account opening on Dataphile and preparing new client packages for client delivery, in an accurate and timely manner
  • Train Advisor teams with internal and external platforms for client account opening and transfer process
  • Provide teams with introductory technology overview of email, telephone, VPN, computer login and Jabber (Cisco messaging platform)
  • Work closely with Branch Management post-transitions to monitor team progress and provide support as required
  • Maintain Branch Management onboarding site with process and documentation / tools / resources
  • Maintain transition sharepoint site with recruit files and documentation
  • Coordinate and order supplies for upcoming transitions
Skills & Qualifications
  • 1-3 years transition and/or training experience or related direct retail brokerage/wealth management experience
  • Strong communication skills
  • Positive attitude and ability to work with various personality types
  • Ability to take initiative
  • Analytical and organizational skills
  • Solutions-oriented
  • Knowledge of Wealth Management Operations
  • Solid knowledge of Microsoft Office Suite
  • Ability to travel nationally
Education
  • Post-Secondary Education
  • Canadian Securities Course (CSC), Conduct & Practices Handbook Course (CPH) an asset