Assistant (Transition Support, Temporary)

Position Overview

The incumbent of this position will support the planning and execution of new Advisor transitions on a national scope. They will support the team with the transition process and ensuring advisor arrival readiness. This is a temporary full time position.

Duties & Responsibilities

• Organize Due Diligence and Registration documentation for license transfer process
• Coordinate the licensing documentation between the new team and the Registrations department to ensure activation upon hire
• Provide on-site support at all transitions to assit with client communications, documentation preparation and training
• Liaise with Branch Administrators to coordinate technology and on-site requirements for all new recruits and their team members
• Liaise with the IT group to ensure set-up upon team’s arrival and to manage any technology issues that may arise during transition
• Communicate with the Operations department to ensure processes and team and client inquiries addressed quickly
• Assist Advisor teams with account opening on Dataphile and preparing new client packages for client delivery, in an accurate and timely manner
• Train Advisor teams with internal and external platforms for client account opening and transfer process
• Provide teams with introductory technology overview of email, telephone, VPN, computer login and Jabber (Cisco messaging platform)
• Work closely with Branch Management post-transitions to monitor team progress and provide support as required
• Maintain Branch Management onboarding site with process and documentation / tools / resources
• Maintain transition sharepoint site with recruit files and documentation
• Coordinate and order supplies for upcoming transitions

Skills & Qualifications

• 1-3 years transition and/or training experience or related direct retail brokerage/wealth management experience
• Strong communication skills
• Positive attitude and ability to work with various personality types
• Ability to take initiative
• Analytical and organizational skills
• Solutions-oriented
• Knowledge of Wealth Management Operations
• Solid knowledge of Microsoft Office Suite
• Ability to travel nationally

Education

• Post-Secondary Education
• Canadian Securities Course (CSC), Conduct & Practices Handbook Course (CPH) an asset