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Assistant, Team Coordinator (English)

Employment Status
Permanent Full-Time
Location
Calgary, AB
Department
Retail
Reporting To
Investment Advisor(s) and Branch Management Team
Job Id
CGY - 099
Job Level
3
Seniority Level
Associate
Position Overview

We are seeking an individual to join our team in the Calgary office. As an Assistant, team Coordinator the incumbent will contribute to growing the business by providing support to the Investment Advisor(s), ensuring high-level client service, and effective functioning of the team through administration-related tasks and planning and execution of client events.

Duties & Responsibilities

Investment Advisor Support:

  • Responsible for the professional servicing of incoming telephone and email contacts from clients, Advisors and other internal and external partners
  • Assist the Investment Advisors in preparing account documentation including client reviews, presentations, correspondence and reports
  • Manage the Advisors calendar and co-ordinate meetings
  • Work with the Advisors to keep them informed of upcoming commitments and responsibilities
  • Make travel arrangements and reservations for the Advisor
  • Processes expenses

Client Service:

  • Foster and support client relationships
  • Respond to requests for information from clients
  • Investigate and resolve inquiries related to accounts
  • Request information and documentation from clients in order to open accounts and keep client files up to date
  • Follow up on client trades to ensure proper settlement and delivery

Administration:

  • Maintain expense records and spreadsheets
  • Filing and general administrative office duties as required
  • Adhere to professional practices and standards, as well as internal processes and controls
  • Collaborates with internal and external participants to deliver on business objectives
  • Work as a point of contact on all matters pertaining to the Advisor including those of a confidential nature
Skills & Qualifications
  • Superior client relationship management skills
  • Demonstrate a professional and friendly manner
  • Excellent verbal and written communication skills in English
  • Relevant experience in the financial sector and/or administrative experience
  • Excellent proficiency with Microsoft Office particularly Word, Excel, PowerPoint and Outlook
  • Experience with Client Relationship Management (CRM) systems such as Maximizer
  • Strong organizational skills
  • Meticulous attention to detail
  • Ability to prioritize, multitask, work within time constraints and follow-up
  • Ability to work in a team environment
  • Ability to quickly learn new technologies and programs
  • Team player will be well versed in their ability to anticipate needs of company leaders and confident in their ability to maintain organization
Education
  • Post-secondary education
  • Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is an asset