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Assistant

Employment Status
Permanent Full-Time
Location
Vancouver, BC
Department
Retail
Reporting To
Investment Advisor(s) and Branch Management Team
Job Id
VAN - 024
Job Level
L3
Seniority Level
Associate
Position Overview

We are seeking an individual to join our team in the Vancouver office. As an Assistant the incumbent will contribute to growing the business by providing support to the Investment Advisor(s), ensuring high-level client service, and effective functioning of the team through administration-related tasks.

Duties & Responsibilities

Investment Advisor Support:

  • Responsible for the professional servicing of incoming telephone and email contacts from clients, Advisors and other internal and external partners
  • Assist the Investment Advisor(s) in preparing account documentation including client reviews, presentations, correspondence and reports

Client Service:

  • Foster and support client relationships
  • Respond to requests for information from clients
  • Investigate and resolve inquiries related to accounts
  • Request information and documentation from clients in order to open accounts and keep client files up to date
  • Follow up on client trades to ensure proper settlement and delivery

Marketing & Administration:

  • Maintain expense records and spreadsheets
  • Filing and general administrative office duties as required
  • Adhere to professional practices and standards, as well as internal processes and controls
  • Responsible for team scheduling and calendar management
  • Support Investment Advisor(s) in marketing and business development initiatives
Skills & Qualifications
  • Superior client relationship management skills
  • Demonstrate a professional and friendly manner
  • Excellent verbal and written communication skills in English
  • Relevant experience in the financial sector and/or administrative experience
  • Excellent proficiency with Microsoft Office particularly Word, Excel, PowerPoint and Outlook
  • Experience with Client Relationship Management (CRM) systems such as Maximizer
  • Strong organizational skills
  • Meticulous attention to detail
  • Ability to prioritize, multitask, work within time constraints and follow-up
  • Ability to work in a team environment
  • Ability to quickly learn new technologies and programs
Education
  • Post-secondary education
  • Completion of the Canadian Securities Course (CSC) and the Conduct and Practices Handbook Course (CPH) is an asset