Your privacy is important to us

We’re committed to protecting your personal information and maintaining the strong bonds of trust between you and your advisor.

View our privacy agreement

Our privacy policy

Our beliefs underscore our commitment to protecting your personal information. Richardson Wealth is committed to keeping our clients’ and employees’ personal information accurate, secure and confidential in compliance with Canada’s Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation.

How we define personal information

“Personal information” means any information we collect that relates to a specific person. This can include:

  • Your name, date of birth, social insurance number and contact details
  • Your nationality, origin, race, age, sex or marital status
  • Financial information, service history and other information on file

Contractual and regulatory obligations for employees

Our employees must follow comprehensive privacy policies and security practices, including:

  • Not using personal information for any personal purpose or for any purpose other than the fulfillment of employment duties with our firm
  • Protecting personal information they have access to in compliance with applicable policies, procedures and codes of conduct 
  • Attending required privacy and security training
  • Promptly notifying the appropriate person of any suspected or confirmed privacy breach
  • Signing a confidentiality agreement, which guides their treatment of all personal information and sets out consequences for non-compliance. This agreement survives the termination, voluntary or involuntary, of such employees
  • Protecting clients’ personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification
  • Returning any document, electronic copy or file containing clients’ personal information upon termination of employment

Here are some of the ways we protect our clients’ personal information in our offices.

  • Secure locks on filing cabinets, doors and computer equipment
  • Complying with the Clean Desk – Confidentiality Policy
  • Restricting access to our information processing and storage areas

  • Limiting access to physical and electronic files to only authorized personnel with a need-to-know in the performance of their official duties
  • Information is never discussed with unauthorized parties

  • Passwords, electronic firewalls and encryption of electronically transmitted information
  • Using only firm-supported communication channels and devices for work-related correspondence

  • Keeping clients’ personal information private and avoiding discussing details in public places like elevators, public transportation or restaurants
  • Avoiding discussion of clients’ personal information when not necessary
  • Remaining vigilant to any situation in which the security of clients’ personal information may be compromised

  • Avoiding leaving paper documents containing clients’ personal information unattended, regardless of the location
  • Keeping documents containing clients’ personal information safe and away from prying eyes
  • Ensuring personal information is out of sight when outside visitors are present
  • Disposing of documents containing personal information when no longer necessary

  • Protecting computers with appropriate passwords
  • Keeping passwords or passphrases private
  • Applying caution when transporting computer equipment outside the office
  • Using laptop locks on docking station if the laptops are left unattended for extended periods, including overnight

  • Double checking recipient’s email address or fax number before sending any email or fax
  • If sending emails with attachments containing clients’ personal information, we encrypt the attachment with a password that is sent separately to a client
  • Including the confidentiality notice at the bottom of each email and fax

If you have any questions or concerns about how your privacy and confidentiality are protected, please contact your advisor for more information.